Return & Exchange Policy

We DO NOT offer refunds; however, Be Queen Extensions LLC will accept any exchanges within five business days upon receipt of goods. In fairness that Be Queen is at fault for the unsatisfactory of the products, within 24 hours we ask that you reach out to customer service at bequeenextensions@aol.com or via text messaging at 609-401-9738. For instance if an order is placed for a specific item and we mistakenly shipped the wrong item Be Queen will honor and exchange the item at no additional cost. Absolutely no monetary exchanges will occur. If the item has been used or altered we will not allow for an exchange and will return the product back over to you. We are absolutely NOT responsible for any custom color or dye applications that have been applied to our hair by ANY hair stylist. Any issues or concerns about our hair products prior to custom coloring we will be happy to assist!  Please note when ordering textured hair, once the hair is washed and or dyed it will differ from the images online. The online images are stock photos of the hair without any alterations. There will be absolutely NO REFUNDS due to the nature of our products.

In the event that a product needs to be returned back to Be Queen Extensions LLC the original items cannot be taken out of the original wrapped bundle, nor can closures, or frontals be altered in anyway meaning: hair cannot be combed, finger combed, brushed, worn, washed, dyed, or cut (including lace on any Be Queen products). We currently do not offer exchanges on ANY WIGS due to the nature of the product. If clothing needs to be exchanged for a different size, tag must be attached and NO STAINS should be on merchandise. Be Queen customers will be notified by email that they are responsible for the cost of shipping, in order for Be Queen to ship a new product to you. In order to begin the process of an exchange, Be Queen must first receive a tracking number that is traceable to show and prove that the product is being shipped back to the address of Be Queen Extensions LLC. Once Be Queen has received your returned package we will email you confirmation that the package was received. We will then and only then, begin processing your exchange if it meets the standards of our no alteration policy as mentioned above. If the product is eligible you will receive confirmation of your new order shipping status, and any further updates regarding the order. If order is not eligible for an exchange you will receive the product back using the standard shipping process.

 

Shipping Policy
Shipping: Please allow 1-2 business days to process your order, regardless of the shipping option selected at checkout. Please allow up to 5-7 business days for items to ship, in which items may arrive sooner. You will receive a tracking number via email when items ship. All orders placed after 5pm (EST) are considered placed the next business day. (For example, if you order on Monday after 5PM, your order will ship out on Wednesday or Thursday). Once shipped you will receive items in 1-3 business days. We ship Monday through Friday, excluding weekends and holidays. We do not ship or process orders on weekends. Please note that we cannot guarantee Saturday delivery, even if your shipping is upgraded to express. Unfortunately, we DO NOT ship orders on the same day you order. Same day pick up option may be available at check out. You will receive a text message from us regarding pick up arrangements if selected.  (Please make note of the pickup timeframes.)
 

Shipping Timeframes: It is advisable not to wait until the last minute to place your order. If you have a deadline that you need your products for, it is always best to order far enough in advance to allow for any unanticipated delays that may be out of our control. Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, processing of your order may be delayed by an additional 3-5 business days. We would like to address that we thoroughly inspect and verify each and every order before sending out our products. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to avoid any possible delays. Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (e.g. a work address or a friend's address). 

 

We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. The scheduled date of delivery is not guaranteed when delays due to the following occur: insufficient information provided by customer; terrorism, riots, strikes or other labor disputes; civil unrest; disruptions in air or ground transportation networks; as well as the current global pandemic that were all facing COVID-19. Please keep in mind that holidays do not count as a business day and should be considered when calculating your shipping time. We entrust USPS/UPS/FEDEX to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. 

We are not responsible for any lost or stolen packages; please contact and file a claim with the carrier service we provided in the email that gave you the tracking & shipping details. However, we will assist with any information needed from us if you cannot locate these details.

 

 

Contact Information
Bequeenextensions@aol.com
Text Customer Service at 609-401-9738
Shipping Address :
BQE LLC
113 Loraine Ave

Pleasantville NJ 08232